Japanese Bilingual Customer Success Specialist ＆Business Development needed for Japanese Retail Company!!

*** If interested in applying for this position please send your resume to carlos@919usa.com ****

A Japanese Luxury Retail Company located in West Hollywood, CA is currently looking for a full time, fully onsite  Japanese Bilingual Customer Success Specialist ＆Business Development to join their team. 

 This role involves assisting customers with product evaluations, explaining purchase offers, and supporting daily store operations.

No prior experience is required—this is a great opportunity for individuals interested in retail, luxury brands, and customer service. Basic Japanese language skills are a plus.

DOE and skills, the pay range for this position would be between 48k-60k with great benefits. 

Your main responsibilities would be as follows: 

Customer Service & Buyback Support

• Assist customers at the counter with product appraisal intake

• Explain buyback pricing and terms clearly and professionally

• Provide excellent customer service to ensure a positive in-store experience

• Support sales activities and assist customers with product inquiries

Sales & Store Support

• Assist with showcasing and selling luxury items (e.g., handbags, watches, accessories)

• Maintain clean, organized, and visually appealing store displays

• Support customers throughout the purchasing process

Data Entry & Inventory Management

• Input and update transaction details and inventory information in internal systems

• Ensure accuracy of product descriptions, pricing, and stock levels

• Assist with inventory checks and stock organization

Store Operations

• Support store opening and closing procedures

• Assist with daily operational tasks and administrative duties as needed

• Collaborate with team members to ensure smooth store operations

Please consider the following qualifications: 

• High school diploma or equivalent required

• No prior experience required (training will be provided)

• Strong customer service and communication skills

• Basic computer skills (data entry, POS systems, Microsoft Office is a plus)

• Detail-oriented with strong organizational skills

• Ability to work in a fast-paced retail environment

• Some Japanese ability is a plus

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred

• 2+ years of experience in accounting and/or administrative roles

• Basic understanding of U.S. accounting principles (GAAP) preferred

• Experience with accounting software (e.g., QuickBooks) and Microsoft Office (Excel, Word, Outlook)

• Strong organizational and multitasking skills

• High attention to detail and accuracy

• Ability to work independently and in a fast-paced environment

• Strong communication skills (written and verbal)

• Fluent Japanese skills